● Product Manager experienced in financial services, enterprise platforms, and business operations, leading cross-functional teams to improve processes.
● Knowledgeable in product development, roadmaps, prioritization, agile, and workflow diagrams.
● Skilled in presentations, infographics, process automation, and business analytics.
Work Experience
Product Manager, Financial Services at Tesla
Hayward, CA
10/2023 – 05/2024
Mass layoffs news: Tesla laying off more than 10% of staff globally as sales fall.
● Managed billing system for global energy and charging products, bringing $3B in revenue in 6 mos.
● Collaborated with multiple engineering teams for API integration throughout the customer journey including quotes, ordering, payments, tax, and accounting to provide complete billing solutions.
● Leveraged SQL in data-driven analysis with large datasets to support users and stakeholders; automated reporting with SQL and dashboards, reducing manual effort by 30%;
● Prioritized features to build roadmap based on user interviews, regulations, and technical scalability
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Product Manager at First Republic Bank
San Francisco, CA
01/2022 – 06/2023
Mass layoffs news: JPMorgan lays off 15% of First Republic employees, or about 1,000 workers
● Delivered a financial data tool that brought $5B cash inflows, reached 40M clicks/month, and enabled users to reach out to identified 40K clients.
● Utilized data analysis to identify trends and insights; leveraged key metrics/KPIs and OKRs to drive product roadmap decisions, prioritize feature development, and evaluate product success.
● Led a 6-person team throughout the product lifecycle, including user research, creating 41 components/features, and implementation to impact 6K users.
● Conducted 100+ user interviews to understand user pain points; wrote user stories, acceptance criteria, and test cases to enable the engineering team to build quality features.
● Coordinated with the data team to build the roadmap and to ensure API & ETL readiness for integration.
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Product Manager at Resonant
Santa Barbara, CA
08/2020 – 11/2021
● Managed concept-to-launch of in-house spec management systems with hands-on actions, such as managing product backlog, product road mapping, prioritization, and defining process flow.
● Coordinated UAT, system transition plan, user training, and product demonstration.
● Enhanced efficiency of design operations through cross-functional alignment, business process
analysis, process automation, and implementation of system configurations or code changes.
analysis, process automation, and implementation of system configurations or code changes.
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Product Manager, CRM at Trend Micro
Taipei, Taiwan
03/2018 – 03/2019
● Led a 4-person engineering team to enable business operations on Salesforce CRM (2k+ users) requiring business logic changes, API connections, and coordination among 5 global business units.
● Analyzed data using SQL and collaborated with the business intelligence team to support internal stakeholders, such as Sales, Operations, and Marketing teams.
● Prioritized the resources, and managed the business systems roadmap and the release schedule of 20+ monthly features, change requests, or hotfixes.
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Project Manager, Sustaining Business Operations at Dell
Taipei, Taiwan
08/2015 – 02/2018
● Managed 3 OEM vendors (10 people) for 100+ samples to synchronize with product development.
● Prioritized pilot schedule as well as development and test resources (US$1B) for 70+ simultaneous projects affecting product enhancements and new product introductions.
Education
Stanford University
UC Santa Barbara
National Taiwan University
Skills
Product Management |
Product Design |
Technical |
Agile, Scrum, Jira, Confluence, Storybook, Appcues
Figma, Photoshop, Design Systems, Design Thinking, Atomic Design,
Salesforce CRM, SQL, Sequence Diagrams, Database Management, Python, Adobe Analytics, Splunk